To make booking easier for users Train tickets and Railway Catering and Tourism Corporation of India (IRCTC) platform, Indian Railways provides one AI chatbot was called AskDisha 2.0. The chatbot provides the users with a range of services like ticket booking and withdrawal and also provides the required information.
Here’s everything you need to know about IRCTC’s AI chatbot.
What is AskDisha 2.0?
AskDisha 2.0 also called Digital Interaction to Seek Help Anytime is an artificial intelligence and machine learning based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish languages and is available on both IRCTC’s mobile app and website.
It provides many services offered by train ticket booking platform like ticket booking, PNR status check, ticket cancellation and more using simple commands through AskDisha 2.0.
Apart from these, AskDisha 2.0 also supports voice commands and offers users the option to access services using voice commands to access services.
Services supported by AskDisha 2.0
- Book tickets
- Check PNR status
- Cancel the ticket
- Get back status
- Change boarding station
- Check booking history
- See e-ticket
- Download the ERS
- Print and share e-tickets
How to access AskDisha 2.0
- AskDisha 2.0 is available on IRCTC’s website and mobile app.
- To access it, open the official
IRCTC website - Look for the AskDisha 2.0 logo at the bottom right corner of the home page
- Enter the required details or start typing your question in the text box below
- Alternatively, you can click on the ‘Microphone’ icon to speak your command.
- Download the IRCTC Rail Connect app on your smartphone to use AskDisha 2.0 on your phone
- Look for the AskDisha 2.0 icon and start typing or speaking your question.