SheSays founder Trisha Shetty has accused IndiGo of not helping her mother after she claimed she was “robbed” during a flight. In a post on X, he alleged that an airline employee was unwilling to help when a passenger took his mother’s bag.
Shetty, who claimed that several passengers complained of “thieves” going through their luggage, also wrote in his X post that his mother got her bag back only after fellow passengers supported her. “Dear @IndiGo6E my mother was robbed on your flight 6E 17. The flight crew put her handbag overhead. While she was sleeping, a passenger took her bag. Luckily she woke up while she was changing her bag. Your team refused to help her file a complaint. Did. They made excuses for the thief,” Shetty wrote on X.
“Thanks to the fellow passengers who helped the mother she got her luggage back. Many other passengers also complained that the thief had stolen their luggage. Your team handled the situation horribly. Hoping this gets resolved, being robbed in mid-air is deeply disturbing,” she wrote.
Check out the post here:
It is thanks to fellow travelers who supported the mother in getting her luggage back. Many other passengers also complained that the thief had started rummaging through their luggage. Your team handled the situation horribly. In hopes of solving this, mid-air looting is a deep problem.
— Trisha Shetty (@TrishaBShetty) December 6, 2024
Soon after the post gained traction on social media, Indigo responded to it and wrote, “Mrs. Shetty, we are concerned to hear this and would like to contact you in this regard. Requesting you to share your contact details via DM so that we can assist you at the earliest.” .
The airline wrote in another X post in response to Shetty, “We assure you that our crew immediately addressed the situation by asking her to verify her luggage, and she confirmed that nothing was missing.”
IndiGo further claimed that the crew on board had offered assistance in the matter, explaining the legal process. “The crew also explained that she could choose to file a formal complaint upon arrival, which would require her to be present in person, and they respected her decision not to pursue the matter further due to her connecting flight,” the airline wrote.
The crew also said that she could choose to file a formal complaint upon arrival, which would require her to be present in person, and that they respected her decision not to pursue the matter further because of her connecting flight. (3/4)
— IndiGo (@IndiGo6E) December 7, 2024
Recently, IndiGo was listed among the “World’s Worst Airlines” in the 2024 AirHelp Score Report, ranking 103 out of 109 with a score of 4.80. While low-cost domestic airlines have criticized the methodology, the survey does not disclose sample sizes from India.